Shipping Policy

Last updated: 22 July 2026

This Shipping Policy applies to all eligible orders placed with Elvora The Label. By placing an order through our store, you agree to the terms set out below.

1. Shipping Destination

We currently deliver throughout the United Kingdom.

Orders placed for delivery to an address outside the United Kingdom may not be accepted unless international delivery is specifically available and displayed at checkout.

Certain remote locations, offshore islands or restricted postcodes may require additional delivery time. Any applicable restrictions or additional charges will be displayed at checkout where possible.

2. Shipping Costs

We offer free standard UK delivery with no minimum order value unless expressly stated otherwise on our website or at checkout.

Any optional express, premium or upgraded delivery charges will be clearly displayed before you complete your purchase.

Where an order is dispatched from an international fulfilment location, import duties, customs charges or taxes may apply in limited circumstances. Any known charges payable by the customer will be communicated at checkout where reasonably possible.

3. Order Processing and Cut-Off Time

Order Cut-Off Time: 12:00 midnight UK time
Handling Time: One to two working days, Monday to Friday

Orders are not normally processed on Saturdays, Sundays or UK bank holidays.

Orders received during weekends or bank holidays will usually begin processing on the next working day.

Processing times may be extended during sales, promotional periods, seasonal demand or other exceptionally busy periods.

You will receive a dispatch confirmation email once your order has been prepared and handed to the delivery carrier.

4. Delivery Time

Estimated Transit Time: Six to eight working days
Estimated Total Delivery Time: Seven to ten working days, including handling and transit

Working days are Monday to Friday and exclude UK bank holidays.

Delivery times are estimates rather than guaranteed delivery dates unless we expressly agree to deliver your order by a specific date.

Delays may occasionally occur because of:

• Carrier disruption

• Severe weather

• High seasonal demand

• UK bank holidays

• Customs inspections

• Public emergencies

• Incorrect or incomplete delivery information

• Other circumstances outside our reasonable control

Where we become aware of a significant delay, we will take reasonable steps to keep you informed.

5. UK Delivery Estimate

Destination	Handling Time	Transit Time	Estimated Total
United Kingdom	1–2 working days	6–8 working days	7–10 working days

The estimated delivery period begins after your order has been successfully accepted and payment has been authorised.

6. International Fulfilment

Some orders may be prepared or dispatched by international fulfilment partners located outside the United Kingdom.

This means that a shipment may originate outside the United Kingdom even where the delivery address is within the UK.

We work with our fulfilment and delivery partners to ensure that orders are delivered as efficiently as reasonably possible.

International fulfilment may occasionally result in additional customs processing or delivery delays.

Where import duties, customs charges or taxes are payable by the customer, this will be communicated where reasonably possible. Failure to pay a required charge may result in delayed delivery or the parcel being returned.

Where a parcel is returned because a customer refused to pay a clearly disclosed charge, reasonable delivery, return or administrative costs may be deducted from the refund where legally permitted.

7. Tracking Information

Once your order has been dispatched, you will receive a confirmation email containing available tracking information.

Tracking details may take up to 48 hours to become active after dispatch.

You can follow your delivery through the tracking link included in your dispatch confirmation email.

Tracking updates are supplied by the delivery carrier. Temporary gaps or delays in tracking information do not necessarily mean that the parcel has stopped moving.

8. Delayed or Undelivered Orders

If your order has not arrived within the estimated delivery period, please:

• Review the tracking information provided

• Check for any delivery attempt notices

• Confirm that the delivery address supplied was correct

• Check with household members, neighbours or any nominated safe place

• Contact us at support@elvorathelabel.com

Please allow the estimated delivery period to pass before reporting an order as delayed unless the tracking information indicates a problem.

Unless a different delivery period has been expressly agreed, we aim to deliver orders without undue delay and normally within 30 days of the contract being formed.

If we are unable to deliver within an agreed or legally required period, you may have the right to cancel the order and receive a refund.

9. Lost or Damaged Parcels

If a parcel is confirmed as lost in transit, we will investigate the matter with the delivery carrier.

Where appropriate, we will offer:

• A replacement product

• Redelivery

• A refund

If your order arrives damaged, please contact us as soon as reasonably possible and provide:

• Your order number

• A description of the damage

• Photographs of the product

• Photographs of the external and internal packaging

• Any visible delivery label

Please keep the damaged product and packaging until we confirm whether they are required for investigation or return.

Your statutory rights in relation to damaged, faulty or misdescribed products remain unaffected.

10. Incorrect Delivery Address

You are responsible for providing a complete and accurate delivery address when placing your order.

Please contact us immediately if you notice an error in your address.

We may be able to update the address before processing or dispatch, but we cannot guarantee that changes will be possible.

Once an order has been dispatched, the delivery address may not be amended.

If a parcel is returned because of an incorrect or incomplete address, redelivery may be offered after the parcel has been received back. Additional delivery charges may apply.

We are not responsible for delivery delays caused by incorrect or incomplete information supplied by the customer.

11. Failed Delivery, Refused or Unclaimed Parcels

A delivery may be considered unsuccessful where:

• No one is available to receive the parcel

• The parcel is not collected from the carrier

• Delivery is refused

• The delivery address is inaccessible

• Incorrect or incomplete delivery details were provided

• A required and clearly disclosed customs charge is not paid

The carrier may make additional delivery attempts, leave the parcel in an authorised safe place or send it to a local collection point.

Where a parcel is returned to us, we may offer redelivery at the customer’s expense.

If a refund is requested, reasonable delivery and return costs may be deducted where legally permitted, unless the failed delivery resulted from an error by Elvora The Label or the delivery carrier.

Refusing or failing to collect a parcel does not automatically constitute formal cancellation. Please contact us to confirm that you wish to cancel the order.

12. Risk of Loss or Damage

Products remain at our risk until they are delivered into your physical possession or the physical possession of a person you have nominated to receive them.

If you independently appoint a delivery carrier that was not offered or arranged by us, risk may transfer when the products are handed to that carrier.

Nothing in this Shipping Policy limits your statutory consumer rights.

13. Delivery Restrictions

We may be unable to deliver to certain locations, including:

• PO boxes

• Parcel-forwarding addresses

• Hotels or temporary accommodation

• Military addresses

• Restricted or inaccessible locations

Where delivery is unavailable, we may contact you to request an alternative address or cancel the order and issue a refund.

We reserve the right to refuse an order where we reasonably believe that the delivery information is incomplete, inaccurate, fraudulent or presents an unacceptable risk.

14. Contact Us

If you have any questions about shipping, tracking or delivery, our customer service team will be happy to assist you.

Shop Name: Elvora The Label
Company Name: Elvora LTD
Address: 91 Rosewood Avenue, Kingswell KT7 4NP, United Kingdom
Email: support@elvorathelabel.com
Customer Service Hours: Monday to Saturday, 9:00 am–8:00 pm UK time
Response Time: Within 24 hours