Please check your spam or junk mail folder first, as confirmation emails can sometimes end up there. If you still can’t find the email, please contact our support team. We’ll be happy to assist you further.

Changes or cancellations are possible within two hours after your order has been placed. Please contact us directly and include your order number.

After this period, we can no longer guarantee changes or cancellations, as the shipping process may have already started. However, we’ll do our best to accommodate your request.

We’re sorry for the inconvenience. Please contact our customer service team or complete the return form, and email us a photo of the issue.

We’ll arrange a replacement or refund as quickly as possible. In this case, we’ll cover the return shipping costs.

We’re sorry to hear that. Please note that orders are processed within 1–2 business days, and delivery may take 6–8 business days, depending on the destination.

If these timeframes have passed, please contact our customer service team. We’ll be happy to check the status of your order for you.

We offer free shipping on all orders.

- United Kingdom

• DHL
• UPS
• FedEx

Our processing time is 1–2 business days, Monday through Saturday.

Orders placed today are usually processed on the next business day.

7–10 business days (Monday to Friday)

Yes, we do. Please note that delivery times may be longer during holidays.

If this happens, we’ll inform you in advance about the expected delivery time.

We’ll keep you updated by email about the status of your order.

You can also track your order here: Track your order.

If there’s a problem with your shipment, we will notify you by email.

If you experience any delivery issues, such as:

• You haven’t received your order
• A product is missing
• A product is damaged
• The wrong product was delivered

Please contact us as soon as possible using our contact form or the contact details listed below.

You can return a product for any reason within 30 days of receiving it.

Returned items must be unused, unworn, and sent back in their original packaging with all labels still attached.

Please request the return form by email. Your return shipment must be sent within 30 days of receiving your order.

Once your return request has been submitted, we’ll send the return instructions by email.

For standard returns, return costs are the responsibility of the customer.

We’ll reimburse return costs if an item is defective, damaged, or the wrong item was delivered.

Yes, exchanges are possible. Please request the return form by email within 30 days of receiving your order and clearly state which item you would like to receive instead.

We’re sorry for the inconvenience. Please contact our support team by email and request the return form.

Once you’ve submitted the form and sent us a photo of the issue, we’ll arrange a replacement or refund as quickly as possible and cover the return costs.

For hygiene and safety reasons, certain items cannot be returned. These products are clearly marked in the relevant product descriptions.

Our full right of withdrawal, including the withdrawal form required under Dutch law, can be found on our dedicated page: Right of Withdrawal.

We accept American Express, Apple Pay, Google Pay, Maestro, Mastercard, PayPal, and Visa.

All payments are processed securely through certified payment providers.

All payments are processed in British pounds sterling (GBP) and displayed in GBP on our website.

Delivery costs and taxes are calculated during checkout.

Yes. All payments are processed using SSL encryption. We do not store any payment information.

Payment processing is handled exclusively by secure payment providers that comply with PCI DSS standards.

After successful payment, you’ll automatically receive an order confirmation and invoice by email.

Refunds are usually processed within 1–2 business days after we have received and approved your return. Depending on your payment provider, it may take up to 5 business days for the refunded amount to appear in your account.

Refunds are always issued to the same payment method used for the purchase. You’ll receive a confirmation email once your refund has been completed.

If we detect or suspect any fraudulent or unauthorised activity, we may temporarily suspend or cancel your order and contact you to verify the details.