Payment Information

Last updated: 25 February 2026

At Elvora The Label, we are committed to providing a secure, transparent and reliable payment experience. This Payment Information forms part of our Terms and Conditions.

1. Accepted Payment Methods

We currently accept the following payment methods:

  • American Express

  • Apple Pay

  • Google Pay

  • Maestro

  • Mastercard

  • PayPal

  • Visa

The payment methods available at checkout may vary depending on your device, location and the availability of the relevant payment provider.

2. Payment Processing

Payment is required when you complete your order.

Orders will only be confirmed, processed and prepared for dispatch after payment has been successfully authorised.

If your payment is declined, cancelled, reversed or otherwise unsuccessful, your order will not be confirmed or fulfilled. You may place a new order using a valid payment method.

An order confirmation email will be sent after your payment has been successfully processed.

We reserve the right to refuse, limit or cancel an order in circumstances involving:

  • Suspected fraud or unauthorised activity

  • Payment irregularities

  • Obvious pricing errors

  • High-risk transactions

  • A breach of our Terms and Conditions

Where payment has already been taken for an order that we subsequently cancel, a refund will be issued using the original payment method.

3. Prices and Currency

All prices are displayed in pounds sterling unless otherwise stated.

The currency and final amount displayed at checkout will apply to your transaction.

Where your bank account or payment method operates in a different currency, your bank or payment provider may apply its own exchange rate or additional transaction fees. Elvora The Label is not responsible for charges imposed by your bank, card issuer or payment provider.

Where legally required, prices include applicable UK VAT.

For orders delivered outside the United Kingdom, customers may be required to pay import duties, customs clearance charges, local taxes or other fees imposed by the destination country. These charges are the customer’s responsibility unless expressly stated otherwise at checkout.

Prices may be updated at any time before an order is confirmed. Once an order has been accepted and payment has been successfully processed, the price of that order will not change.

4. Secure Payments

Payments are processed through secure third-party payment providers.

Appropriate encryption and security measures are used to protect payment information during checkout.

Our payment providers are responsible for handling card information in accordance with applicable payment-security standards, including the Payment Card Industry Data Security Standard where relevant.

Elvora The Label does not store customers’ complete payment-card details on its own servers.

While we take reasonable steps to provide a secure checkout experience, no online payment system can be guaranteed to be completely free from risk.

5. Refunds

Refunds are processed in accordance with our Returns and Refund Policy.

Approved refunds will normally be issued using the original payment method and in the original transaction currency.

Once a return has been received, inspected and approved, we aim to process the refund within one to two working days.

Depending on your bank, card issuer or payment provider, it may take approximately five to ten working days for the funds to appear in your account.

Bank charges, currency-conversion differences and fees charged by third-party payment providers are generally non-refundable unless otherwise required by law.

Your statutory consumer rights remain unaffected.

6. Chargebacks and Payment Disputes

If you believe that a payment has been processed incorrectly, please contact us at support@elvorathelabel.com before initiating a chargeback with your bank or payment provider.

We will make reasonable efforts to investigate and resolve payment concerns promptly.

Where a chargeback appears to be fraudulent, abusive or unjustified, Elvora The Label may, where legally permitted:

  • Submit relevant information and evidence to the bank or payment provider

  • Dispute the chargeback

  • Seek to recover reasonable administrative or banking costs

  • Restrict or refuse future transactions

Nothing in this section prevents you from exercising any legal rights you may have in relation to an unauthorised, incorrect or disputed payment.

7. Fraud Prevention

To protect our customers and our business, we may use automated fraud-detection, identity-verification and risk-assessment systems.

We reserve the right to:

  • Request additional information or verification

  • Temporarily place a transaction on hold while checks are completed

  • Refuse or cancel a transaction suspected of being unauthorised or fraudulent

Where additional verification is required, our customer service team may contact you using the email address provided with your order.

Failure to provide requested verification may result in the order being cancelled and any payment received being refunded.

8. Contact Us

If you have any questions about payments, invoices or refunds, our customer service team will be happy to assist you.

Shop Name: Elvora The Label
Company Name: Elvora LTD
Address: 91 Rosewood Avenue, Kingswell KT7 4NP, United Kingdom
Email: support@elvorathelabel.com
Customer Service Hours: Monday to Saturday, 9:00 am–8:00 pm UK time
Response Time: Within 24 hours